Refund policy

Happy Hair – Refund & Cancellation Policy

Last Updated: 20 July 2026

At Happy Hair, customer satisfaction is important to us. As we operate on a dropshipping model and sell personal care products, we have the following Refund and Cancellation Policy.

Order Cancellations

Orders may be cancelled within 24 hours of being placed, provided the order has not yet been processed or dispatched by our fulfilment partner.

To request a cancellation, please contact us as soon as possible with your order number. If your order has already been processed or shipped, we will be unable to cancel it.

Approved cancellations will be refunded to the original payment method within the processing time of the relevant payment provider.

Refund Policy

Due to the hygienic nature of our products, Happy Hair Hair Growth Serum cannot be returned or refunded once it has been opened, used, or if the protective seal has been broken.

We do not offer refunds for:

- Change of mind.

- Products that have been opened or used.

- Incorrect orders placed by the customer.

- Delays caused by couriers that are outside our reasonable control.

Damaged, Defective or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

- Your order number.

- A description of the issue.

- Clear photographs of the product and packaging.

After reviewing your claim, we may, at our discretion, provide a replacement or refund where appropriate.

Delivery

As a dropshipping business, orders are shipped directly from our fulfilment partners. Delivery times are estimates and may vary depending on your location, courier operations, customs processes (where applicable), and other circumstances beyond our control.

Contact Us

For all cancellation or refund enquiries, please contact our customer support team through the contact details provided on our website.

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This policy is subject to applicable consumer protection laws. Nothing in this policy limits or excludes any rights that consumers may have under applicable law.