Terms of service
Happy Hair – Terms & Conditions
Last Updated: 20 July 2026
Welcome to Happy Hair. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these terms, please do not use our website.
1. General
Happy Hair is an online retailer of hair care products. We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Any changes will become effective once published on our website.
2. Eligibility
By placing an order, you confirm that you are at least 18 years of age or have the permission of a parent or legal guardian.
3. Products
We strive to ensure that all product descriptions, pricing, and images are accurate. However, slight variations may occur due to manufacturing updates or screen display settings.
Our Hair Growth Serum is intended for cosmetic use only and should always be used according to the instructions provided.
4. Orders
All orders are subject to acceptance and product availability.
We reserve the right to refuse or cancel any order if:
- Payment cannot be authorised.
- Incorrect pricing or product information has been displayed.
- Fraud or suspicious activity is suspected.
- The product becomes unavailable.
If payment has already been processed for a cancelled order, you will be refunded where applicable.
5. Pricing & Payment
All prices displayed on our website are in South African Rand (ZAR) unless otherwise stated.
Payment must be received in full before an order is processed and dispatched.
6. Shipping & Delivery
Happy Hair operates using a dropshipping fulfilment model. Orders are shipped directly from our fulfilment partners.
Estimated delivery times are provided for guidance only and are not guaranteed. We are not liable for delays caused by courier services, customs, weather conditions, public holidays, or other events beyond our reasonable control.
7. Returns, Refunds & Cancellations
Our Refund & Cancellation Policy forms part of these Terms & Conditions. By placing an order, you acknowledge that you have read and agreed to that policy.
8. Product Results Disclaimer
Individual results may vary. While many customers experience positive results, Happy Hair does not guarantee specific outcomes or hair growth results for every individual.
9. Limitation of Liability
To the maximum extent permitted by law, Happy Hair shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
10. Intellectual Property
All website content, including logos, text, graphics, product descriptions, images, and branding, is the property of Happy Hair and may not be copied, reproduced, or used without prior written permission.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy. We are committed to protecting your information and processing it responsibly.
12. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.
13. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us using the contact information provided on our website.